Company Description

ResNexus is the #1 software provider and innovation leader for bed and breakfasts, campgrounds, hotels, Airbnb's and vacation rentals in the United States. We help owners, innkeepers and general managers operate their hotels, inns and bed and breakfasts more efficiently. See ResNexus.com for more information about our products and services.

ResNexus is a family owned business with around 80 employees. The owners love what they do, are in their 40s and--unlike most tech companies-- are not looking to sell. If you are looking for a permanent home that happens to be your career, ResNexus might be the place for you!

Job Description

This position involves three important company elements: retention, sales, and support. Your time will be devoted to creating business relationships with your assigned clients which will be long term. A genuine interest in the viability and success of those you will be coaching in the software is mandatory.

Innkeepers and RV Park managers are interesting and fun people to work with! You will form lasting and meaningful relationships with them. They inquire with questions about our software and services. You will assist our clients and help them maximize their business operations using our products. This is not as much a sales position as it is a coaching position while providing excellent customer support for our existing clients.

Unique ResNexus Perks:

- Extra 20 minute paid break to take a break and go for a walk

- Onsite massage therapist with a 1 hour paid massage monthly

-401k match

- Life Insurance & Long-term Disability Insurance

- Fun Company Activities!

Great Benefits:

- Health (paid), Dental (paid), Vision Insurance

Requirements:

- Full time and willing to be a team player by working at work, not at home.

- Previous customer building relationship experience

- Proficient with computers (Word, Internet, email, etc.). 40 WPM minimum.

- Excellent verbal and written communication skills; You will spend most of your day on the phone or replying to emails.

- Well organized and able to multitask; Servicing hundreds of accounts is often a juggling act from answering the phones and emails to scheduling training times. Multitasking and strong organizational skills are essential.

- Able to work well under pressure with exceptional trouble shooting skills. With high call volumes and the occasional upset clients, you must be able to reduce tension and solve problems.

- Available to work on site in Salem, Utah

Education:

- High school diploma or equivalent - Required

- A four-year degree is a plus.

Interview Process:

In an effort to maintain transparency, ResNexus would like to showcase what the typical interview process looks like for a role within our company. It is as follows:

• A phone screen interview
• 1st round of testing
• 2nd round of testing--can be combined with 1st round based on availability
• 1st formal interview
• 2nd formal and final interview

Each round of testing allows the candidate to fill out worksheets that directly relate to our culture, helping them to get a glimpse of what life at ResNexus is like! We love our jobs, and aim for you to love yours as well!

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Supplemental pay types:

• Commission pay

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Account management: 1 year (Preferred)

Ability to Commute:

• Salem, UT 84653 (Required)

Ability to Relocate:

• Salem, UT 84653: Relocate before starting work (Required)

Work Location: In person